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settings is the home base for how Clarify behaves on your server. Here you choose where each ticket lives for the customer, whether your team gets an internal forum thread, set your time and date formats, review your plan, and — carefully — reset or remove your server.",[252,256,257,258,262],{},"You find it under ",[259,260,261],"strong",{},"Settings → General"," in the dashboard. Every change saves immediately.",[264,265,267],"h2",{"id":266},"ticket-delivery-mode","Ticket Delivery Mode",[252,269,270],{},"This determines where your customers read and answer their tickets. Clarify recommends the default.",[272,273,274],"tip",{"to":43},[252,275,276,277,281],{},"For the full picture of how each mode feels to members and staff, read ",[278,279,280],"a",{"href":43},"Tickets and modes",".",[283,284,285,317,335,349],"field-group",{},[286,287,290,295],"field",{"name":288,"type":289},"ticketDeliveryMode","radio",[252,291,292],{},[259,293,294],{},"Default: DM Tickets.",[296,297,298,305,311],"ul",{},[299,300,301,304],"li",{},[259,302,303],{},"DM Tickets"," — Tickets live in the customer's DMs and mirror into your internal forum. With a container channel set, a second ticket (or closed DMs) overflows into a private thread.",[299,306,307,310],{},[259,308,309],{},"Thread Mode"," — Each ticket opens as a private thread inside a container channel on your server. Clean, modern and channel-light.",[299,312,313,316],{},[259,314,315],{},"Server Channels"," — Every ticket becomes a dedicated channel inside your support category. Classic behaviour for older setups.",[286,318,321],{"name":319,"type":320},"threadContainerChannelId","select",[252,322,323,326,327,331,332,281],{},[259,324,325],{},"Container Channel"," — the text channel private ticket threads are created in (Thread Mode, and the DM overflow). Leave it empty and the bot creates a ",[328,329,330],"code",{},"#tickets"," channel with the right permissions the first time it needs one. Also switchable from Discord with ",[328,333,334],{},"\u002Fdeliverymode",[286,336,339],{"name":337,"type":338},"mirrorToInternalThread","toggle",[252,340,341,344,345,348],{},[259,342,343],{},"Mirror to internal forum"," — ",[259,346,347],{},"Default: on."," Your team works in a forum thread per ticket; customer messages are mirrored in, staff replies are relayed out. Off means no internal forum thread is created at all — your team answers directly inside the customer's ticket. 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Clarify uses these when it writes a timestamp into a thread name (",[328,375,376],{},"%created_at%",").",[283,379,380,389,399,421],{},[286,381,383],{"name":382,"type":320},"timezone",[252,384,385,386],{},"One of: UTC, Europe\u002FBerlin, Europe\u002FLondon, Europe\u002FParis, America\u002FNew_York, America\u002FLos_Angeles, America\u002FSao_Paulo, Asia\u002FDubai, Asia\u002FKolkata, Asia\u002FTokyo, Australia\u002FSydney. ",[259,387,388],{},"Default: Europe\u002FBerlin.",[286,390,392],{"name":391,"type":320},"language",[252,393,394,395,398],{},"English, Deutsch, Français, Español, Italiano, Nederlands or Português. ",[259,396,397],{},"Default: English."," Stored with your server for upcoming localisation; the bot's messages are not translated yet.",[286,400,402],{"name":401,"type":320},"dateFormat",[252,403,404,407,408,407,411,407,414,417,418],{},[328,405,406],{},"DD.MM.YYYY"," · ",[328,409,410],{},"DD\u002FMM\u002FYYYY",[328,412,413],{},"MM\u002FDD\u002FYYYY",[328,415,416],{},"YYYY-MM-DD",". 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",[259,464,359],{}," It does not change the live ticket — your team still sees each other in the forum thread, and the customer sees whatever your ",[278,467,468],{"href":43},"delivery mode"," shows them.",[272,471,472],{"to":108},[252,473,474,475,478,479,482,483,281],{},"To anonymise ",[259,476,477],{},"members"," as well (\"User #1\", \"User #2\"…), use the ",[259,480,481],{},"anonymise"," setting of the ",[278,484,486],{"href":485},"\u002Fmodules\u002Ftranscripts#who-can-open-a-transcript","Transcripts module",[264,488,490],{"id":489},"plan","Plan",[252,492,493,494,429,497,500,501,505],{},"The plan card shows whether your server is on ",[259,495,496],{},"Free",[259,498,499],{},"Premium"," and what that includes, next to the available upgrades. 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Afterwards the dashboard opens your next server, or onboarding if this was your only one.",[535,536,537],"caution",{},[252,538,539,540,429,542,544],{},"If you only want to change one part of your setup, edit that section instead — for example ",[278,541,78],{"href":79},[278,543,87],{"href":88},". The Danger Zone is for wiping or removing, not tweaking.",[264,546,548],{"id":547},"not-on-this-page","Not on this page",[252,550,551],{},"Two things live elsewhere:",[296,553,554,564],{},[299,555,556,559,560,563],{},[259,557,558],{},"Support and blacklist roles"," are set during ",[278,561,562],{"href":69},"onboarding"," (manual setup, or created by a preset). 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