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",[256,257,258],"strong",{},"creation panel"," is the message you post in a channel that lets members open a ticket. It carries one button per category you choose; a click asks the member the category's questions and opens the ticket. Panels are the front door to your support: put one where your members already are, and they can reach you in a single click.",[261,262,263],"note",{},[252,264,265,266,269],{},"Your server always keeps at least ",[256,267,268],{},"one"," creation panel; the last one cannot be deleted. Members can also open a ticket by DMing the bot — the panel is the visible, on-server way.",[271,272,274],"h2",{"id":273},"panels-vs-dm-tickets","Panels vs. DM tickets",[276,277,278,286],"card-group",{},[279,280,283],"card",{"icon":281,"title":282},"i-lucide-mouse-pointer-click","From a panel",[252,284,285],{},"A member clicks a category button on a panel in a channel and answers the category's questions. Best for a visible, guided starting point.",[279,287,290],{"icon":288,"title":289},"i-lucide-message-circle","By DM",[252,291,292],{},"A member direct-messages the bot, picks the server (if they share several with Clarify) and then the category. Always available, no panel needed.",[252,294,295],{},"Whichever route a member takes, your team works the ticket the same way.",[271,297,299],{"id":298},"what-a-panel-is-made-of","What a panel is made of",[252,301,302,303,306,307,311,312,315],{},"A panel is a ",[256,304,305],{},"blueprint"," of the type ",[308,309,310],"em",{},"Creation Panel"," — built in the same card editor as every other Clarify message (see ",[313,314,52],"a",{"href":53},"). You design the text and layout; Clarify adds the category buttons when the panel is posted.",[317,318,319,329],"field-group",{},[320,321,323],"field",{"name":322,"type":305},"Message content",[252,324,325,326],{},"The text, headings and layout of the panel. Write a short line explaining what the buttons are for — ",[308,327,328],{},"\"Need help? Pick a topic below.\"",[320,330,333],{"name":331,"type":332},"Category buttons","component",[252,334,335,336,340],{},"Added automatically when you post the panel: one button per category you select, labelled with the category's emoji and name, in the order of your ",[313,337,339],{"href":338},"\u002Fconfiguration\u002Fcategories#the-page","categories list",".",[271,342,344],{"id":343},"create-and-post-a-panel","Create and post a panel",[346,347,349,354,376,380,388,392],"steps",{"level":348},"3",[350,351,353],"h3",{"id":352},"design-it-in-the-dashboard","Design it in the dashboard",[252,355,356,357,360,361,364,365,368,369,372,373,340],{},"Go to ",[256,358,359],{},"Settings → Panels",". ",[256,362,363],{},"Create new"," opens the card editor; each existing panel shows a ",[256,366,367],{},"Live Preview"," with ",[256,370,371],{},"Edit"," and ",[256,374,375],{},"Delete",[350,377,379],{"id":378},"post-it-from-discord","Post it from Discord",[252,381,382,383,387],{},"In your server, run ",[384,385,386],"code",{},"\u002Fgenerate-creation target-channel:#support"," (support role or administrator). Pick the categories the panel should offer; if you have several panels, pick which one to post.",[350,389,391],{"id":390},"test-it","Test it",[252,393,394,395,398],{},"Click a button yourself. You are asked the category's ",[313,396,397],{"href":83},"inputs"," (if it has any) and a ticket opens.",[400,401,402],"caution",{},[252,403,404,405,408,409,412],{},"A posted panel is a normal message: editing the panel in the dashboard does ",[256,406,407],{},"not"," change copies already posted. Post it again with ",[384,410,411],{},"\u002Fgenerate-creation"," and remove the old message. The bot needs permission to send messages in the target channel, and members need to see that channel to use the panel.",[271,414,416],{"id":415},"what-happens-when-a-member-clicks","What happens when a member clicks",[418,419,420,436,439],"ol",{},[421,422,423,424,427,428,431,432,435],"li",{},"Clarify checks the click: the member must be on this server, must not hold a ",[313,425,426],{"href":58},"blacklist role",", the category must be open to customers, and the ",[313,429,430],{"href":123},"opening hours"," of that category are applied — with a notice, an ",[308,433,434],{},"Open anyway"," button, or a refusal.",[421,437,438],{},"If the category has inputs, the member fills in its form; otherwise the ticket opens immediately.",[421,440,441,442,446],{},"The ticket appears where your ",[313,443,445],{"href":444},"\u002Fconfiguration\u002Fgeneral-settings#ticket-delivery-mode","delivery mode"," puts it — the customer's DMs, a private thread or a channel — and, with mirroring on, as a thread in the category's forum for your team.",[271,448,450],{"id":449},"frequently-asked","Frequently asked",[452,453,454,461,470],"accordion",{},[455,456,458],"accordion-item",{"label":457},"How many panels can I have?",[252,459,460],{},"As many as you like, at least one. Some servers use one general panel; others post a billing panel in the shop channel and a support panel in the help channel, each with different categories selected.",[455,462,464],{"label":463},"Can a panel offer only some categories?",[252,465,466,467,469],{},"Yes — you choose the categories when you post it with ",[384,468,411],{},". The same panel design can be posted with different selections in different channels.",[455,471,473],{"label":472},"Where do the category names on the buttons come from?",[252,474,475,476,478],{},"From ",[313,477,78],{"href":79},": emoji, name and order. Rename a category there and post the panel again to update the buttons.",[261,480,481],{},[252,482,483,484,486,487,340],{},"Next: fine-tune the ticket types behind your panel in ",[313,485,78],{"href":79},", or shape the questions members answer in ",[313,488,82],{"href":83},{"title":490,"searchDepth":491,"depth":492,"links":493},"",1,2,[494,495,496,497,498],{"id":273,"depth":492,"text":274},{"id":298,"depth":492,"text":299},{"id":343,"depth":492,"text":344},{"id":415,"depth":492,"text":416},{"id":449,"depth":492,"text":450},"Build a creation panel — the message with a button per category that members click to open a ticket — and post it into a channel with \u002Fgenerate-creation.","md",null,{},{"icon":90},{"title":87,"description":499},"x2DDRa_2-O7wY0mSOm1VQDf_PfdCDmqrsuFTsuuiAFI",[507,509],{"title":82,"path":83,"stem":84,"description":508,"icon":85,"children":-1},"Every ticket input type — text, selection, channel\u002Frole\u002Fuser pickers, file uploads — plus the ready-made payment and connector inputs Clarify offers automatically.",{"title":92,"path":93,"stem":94,"description":510,"icon":95,"children":-1},"Run Clarify under your own Discord bot application, with your bot's name, avatar and presence.",1792666274881]