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a member opens a ticket, Clarify shows them a short form. The fields on that form are the ",[256,257,258],"strong",{},"inputs"," you enabled for the ",[261,262,264],"a",{"href":263},"\u002Fconfiguration\u002Fcategories#setup-inputs","category",". Ask for exactly what your team needs — an order number, a description, the channel a problem happened in — and every ticket arrives complete.",[252,267,268,269,272],{},"Inputs are ",[256,270,271],{},"server-wide",": you create an input once and enable it in any category that needs it. Editing it changes it everywhere it is used.",[274,275,276],"note",{},[252,277,278,279,282],{},"A Discord form holds ",[256,280,281],{},"up to 5 fields",". Enable only what a ticket type genuinely needs; ready-made payment and connector inputs count towards the same five.",[284,285,287],"h2",{"id":286},"creating-an-input","Creating an input",[252,289,290,291,294,295,298],{},"In a category's ",[256,292,293],{},"Setup Inputs"," section, click ",[256,296,297],{},"Create new input",". The editor walks through four parts:",[300,301,303,308,311,315,326,330,333,337],"steps",{"level":302},"3",[304,305,307],"h3",{"id":306},"type","Type",[252,309,310],{},"Text input, Selection, File upload, Channel select, Role select or User select. Switching the type keeps what still applies (the required flag, and placeholder and limits between the select types).",[304,312,314],{"id":313},"general","General",[252,316,317,318,321,322,325],{},"A ",[256,319,320],{},"Name"," — shown when reusing the input in other categories, and the label members see for every type except text inputs, which have their own label. ",[256,323,324],{},"Required"," decides whether the ticket can be submitted without an answer.",[304,327,329],{"id":328},"settings","Settings",[252,331,332],{},"The options of the chosen type, listed below.",[304,334,336],{"id":335},"preview","Preview",[252,338,339,340,343],{},"The field as Discord will render it. ",[256,341,342],{},"Save"," is available once every rule below is met.",[252,345,346,347,350],{},"To change an input later, use the ✎ button next to it in the ",[256,348,349],{},"Active inputs"," list. The 🗑 button deletes an input for the whole server; it is only offered while the input is not enabled in the category you are looking at.",[284,352,354],{"id":353},"input-types","Input types",[356,357,358,378,411,425,445,459],"field-group",{},[359,360,363],"field",{"name":361,"type":362},"Text input","text",[252,364,365,366,369,370,373,374,377],{},"Free text, short or paragraph. ",[256,367,368],{},"Label"," — the question shown above the field in Discord, up to 45 characters. ",[256,371,372],{},"Placeholder"," — the grey hint in the empty box, up to 100 characters. ",[256,375,376],{},"Paragraph"," — a multi-line field for longer answers. Answers are kept up to 1500 characters on the ticket. Text inputs are required by default.",[359,379,382],{"name":380,"type":381},"Selection","dropdown",[252,383,384,385,388,389,391,392,395,396,399,400,403,404,407,408,410],{},"Pick from your own options. ",[256,386,387],{},"Options"," — between 2 and 25, each with a ",[256,390,368],{}," (up to 100 characters), an optional ",[256,393,394],{},"Description"," (up to 100 characters) and a ",[256,397,398],{},"Preselect"," switch; labels must be unique and are stored as the answer. ",[256,401,402],{},"Minimum selections"," (0–10) and ",[256,405,406],{},"Maximum selections"," (1–10, never more than there are options). ",[256,409,372],{}," — up to 150 characters.",[359,412,415],{"name":413,"type":414},"File upload","file",[252,416,417,418,403,421,424],{},"Attachments, up to 10 files. ",[256,419,420],{},"Minimum files",[256,422,423],{},"Maximum files"," (1–10). There is no file-type filter; Discord's own size limits apply. File uploads are optional by default.",[359,426,429],{"name":427,"type":428},"Channel select","channel picker",[252,430,431,432,434,435,437,438,440,441,444],{},"Pick server channels. ",[256,433,402],{}," (0–10), ",[256,436,406],{}," (1–10), ",[256,439,372],{}," (up to 150 characters) and ",[256,442,443],{},"Selectable channel types"," — text, voice, announcement, announcement thread, public thread, private thread, stage, forum.",[359,446,449],{"name":447,"type":448},"Role select","role picker",[252,450,451,452,434,454,437,456,458],{},"Pick server roles. ",[256,453,402],{},[256,455,406],{},[256,457,372],{}," (up to 150 characters).",[359,460,463],{"name":461,"type":462},"User select","user picker",[252,464,465,466,434,468,437,470,458],{},"Pick server members — a player report, \"who referred you?\", tagging a teammate. ",[256,467,402],{},[256,469,406],{},[256,471,372],{},[284,473,475],{"id":474},"ready-made-module-inputs","Ready-made module inputs",[252,477,478,479,482,483,485,486,489],{},"When an ",[261,480,481],{"href":144},"integration"," is active, it offers pre-built inputs that capture exactly the value it can look up. They appear in the ",[256,484,349],{}," list with a ",[256,487,488],{},"Module"," badge, cannot be edited, and turn the member's answer into a lookup card on the ticket instead of a plain field.",[491,492,493,506],"table",{},[494,495,496],"thead",{},[497,498,499,503],"tr",{},[500,501,502],"th",{},"Integration",[500,504,505],{},"Inputs",[507,508,509,519,528,537],"tbody",{},[497,510,511,516],{},[512,513,514],"td",{},[261,515,147],{"href":148},[512,517,518],{},"Stripe Order ID, Payment Intent ID, Charge ID, Checkout Session ID, Customer ID, Customer Email, Subscription ID, Invoice ID",[497,520,521,525],{},[512,522,523],{},[261,524,157],{"href":158},[512,526,527],{},"Tebex Transaction ID, Tebex Subscription Reference, Tebex Basket ID",[497,529,530,534],{},[512,531,532],{},[261,533,162],{"href":163},[512,535,536],{},"Patreon Member ID, Patreon Email",[497,538,539,543],{},[512,540,541],{},[261,542,172],{"href":179},[512,544,545],{},"The inputs a connector declares; managed by the connector",[547,548,549],"tip",{"to":188},[252,550,551,552,554],{},"Many connector lookups need no input at all — they resolve the member from their Discord account. See ",[261,553,187],{"href":188},".",[284,556,558],{"id":557},"where-the-answers-go","Where the answers go",[560,561,562,566,590,598],"ul",{},[563,564,565],"li",{},"The ticket's opening card lists every regular answer as a field, so your team sees the context from the first message.",[563,567,568,569,573,574,577,578,582,583,585,586,554],{},"The first five answers are available as ",[570,571,572],"code",{},"%tag_input_value_01%"," … ",[570,575,576],{},"%tag_input_value_05%"," in the category's ",[261,579,581],{"href":580},"\u002Fconfiguration\u002Fcategories#messages","messages","; the first five ",[256,584,362],{}," answers also in the ",[261,587,589],{"href":588},"\u002Fconfiguration\u002Fcategories#thread-naming","thread name",[563,591,592,593,597],{},"Answers can feed ",[261,594,596],{"href":595},"\u002Fconfiguration\u002Fcategories#connector-queries","connector queries"," as the value of a query input.",[563,599,600,601,604],{},"Changing a category's inputs only affects ",[256,602,603],{},"new"," tickets; open tickets keep the answers they were created with.",[284,606,608],{"id":607},"tips-for-good-forms","Tips for good forms",[300,610,611,615,618,622,625,629,632,636],{"level":302},[304,612,614],{"id":613},"ask-for-the-least-you-can","Ask for the least you can",[252,616,617],{},"Every extra field is friction. Trim to the essentials and let staff ask follow-ups in the ticket.",[304,619,621],{"id":620},"use-a-selection-to-route","Use a Selection to route",[252,623,624],{},"A single \"What do you need?\" dropdown sorts tickets faster than a paragraph of free text.",[304,626,628],{"id":627},"pair-ids-with-lookups","Pair IDs with lookups",[252,630,631],{},"Running Stripe, Tebex or Patreon? Enable the matching ready-made input and your team gets the full record automatically. Better still, let a connector fill it in with auto-detect.",[304,633,635],{"id":634},"mind-the-five","Mind the five",[252,637,638],{},"Ready-made inputs share the five slots with your own. A form that needs more is a sign the category should be split.",[284,640,642],{"id":641},"related","Related",[644,645,646,652,657,663],"card-group",{},[647,648,649],"card",{"icon":50,"title":78,"to":79},[252,650,651],{},"Where inputs are enabled — set up your ticket types first.",[647,653,654],{"icon":173,"title":172,"to":179},[252,655,656],{},"Pull your own data onto tickets, no code.",[647,658,660],{"icon":659,"title":137,"to":144},"i-lucide-credit-card",[252,661,662],{},"Connect Stripe, PayPal, Tebex or Patreon for instant lookups.",[647,664,666],{"icon":32,"title":665,"to":48},"Categories & inputs",[252,667,668],{},"The concept behind categories and the inputs they collect.",{"title":670,"searchDepth":671,"depth":672,"links":673},"",1,2,[674,675,676,677,678,679],{"id":286,"depth":672,"text":287},{"id":353,"depth":672,"text":354},{"id":474,"depth":672,"text":475},{"id":557,"depth":672,"text":558},{"id":607,"depth":672,"text":608},{"id":641,"depth":672,"text":642},"Every ticket input type — text, selection, channel\u002Frole\u002Fuser pickers, file uploads — plus the ready-made payment and connector inputs Clarify offers automatically.","md",null,{},{"icon":85},{"title":82,"description":680},"u5ITH_1Z2Tj9flfGomcCU2x_Rq6PeBJeA1mTZgaggfk",[688,690],{"title":78,"path":79,"stem":80,"description":689,"icon":50,"children":-1},"Create and manage ticket categories — each with its own forum, questions, thread naming, messages, connector queries and auto-assignment.",{"title":87,"path":88,"stem":89,"description":691,"icon":90,"children":-1},"Build a creation panel — the message with a button per category that members click to open a ticket — and post it into a channel with \u002Fgenerate-creation.",1792666274717]