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puts a name on every ticket. Supporters claim a ticket with one click or ",[259,260,261],"code",{},"\u002Fassign",", teams can hand tickets to each other, and each category can distribute new tickets automatically — round-robin, first-in-first-out, or to whoever has the least on their plate. The assignee shows up as a notice in the thread, as a forum tag, in the thread name, and in the dashboard.",[264,265,266],"note",{},[252,267,268,269,272,273,276],{},"Assignment is a ",[255,270,271],{},"module",". Turn it on and configure it from ",[255,274,275],{},"Modules → Assignment","; activating it costs one feature token. With the module off, Clarify falls back to plain self-claiming with default settings — your configuration and roster stay saved.",[278,279,281],"h2",{"id":280},"how-it-works","How it works",[283,284,286,291,294,298,312,316,319,323],"steps",{"level":285},"3",[287,288,290],"h3",{"id":289},"a-ticket-opens","A ticket opens",[252,292,293],{},"If its category has a distribution strategy, Clarify picks a supporter from the category's handled groups and assigns them straight away. Otherwise the ticket waits for a claim.",[287,295,297],{"id":296},"someone-claims-it","Someone claims it",[252,299,300,301,304,305,307,308,311],{},"The ",[255,302,303],{},"Assign"," button on the ticket card, ",[259,306,261],{}," inside the ticket, or ",[255,309,310],{},"Claim"," in the dashboard's ticket list. Who may claim follows the category's handled groups; without any, every support role may.",[287,313,315],{"id":314},"discord-shows-the-owner","Discord shows the owner",[252,317,318],{},"A notice is posted in the thread, the supporter's forum tag is applied, the thread is renamed — whichever markers you switch on below. The assignee gets a DM.",[287,320,322],{"id":321},"the-ticket-closes","The ticket closes",[252,324,325],{},"Assignees are released and their forum tags cleared, so tags stay available for open work.",[252,327,328,329,332,333,337,338,341,342,345,346,350],{},"This page holds the ",[255,330,331],{},"global"," settings. ",[334,335,336],"em",{},"Which"," supporters a category draws from and ",[334,339,340],{},"how"," it picks one is set per category under ",[255,343,344],{},"Settings → Categories → Auto-Assignment"," — see ",[347,348,78],"a",{"href":349},"\u002Fconfiguration\u002Fcategories#auto-assignment",".",[278,352,354],{"id":353},"who-assigns","Who assigns?",[356,357,358,389,400,415],"field-group",{},[359,360,363,369],"field",{"name":361,"type":362},"mode","radio",[252,364,365,366],{},"Who may put a name on a ticket. ",[255,367,368],{},"Default: Self-claim.",[370,371,372,379],"ul",{},[373,374,375,378],"li",{},[255,376,377],{},"Self-claim"," — Supporters claim tickets themselves.",[373,380,381,384,385,388],{},[255,382,383],{},"Staff assign"," — Assigner roles may also assign other supporters, with ",[259,386,387],{},"\u002Fassign user:"," or from the dashboard.",[359,390,393],{"name":391,"type":392},"assignerRoles","role-select",[252,394,395,396,399],{},"The roles allowed to assign and unassign ",[334,397,398],{},"other"," supporters in Staff-assign mode. Empty means any support role may. Discord administrators always may.",[359,401,404],{"name":402,"type":403},"maxAssignees","slider",[252,405,406,407,410,411,414],{},"How many supporters may hold one ticket at the same time. Range ",[255,408,409],{},"1 to 4",", ",[255,412,413],{},"default 1",". Discord allows five tags on a thread, one of which is the category — hence four.",[359,416,419],{"name":417,"type":418},"claimButton","toggle",[252,420,421,422,424,425,428,429,432],{},"Show an ",[255,423,303],{}," button next to ",[255,426,427],{},"Close"," on the ticket card in the staff thread, on the reopen card and on escalation arrival cards. ",[255,430,431],{},"Default: on."," The button always claims the ticket for whoever clicks it.",[278,434,436],{"id":435},"how-does-it-show-in-discord","How does it show in Discord?",[356,438,439,452,462,475],{},[359,440,442],{"name":441,"type":418},"markers.threadNotice",[252,443,444,445,448,449,451],{},"Post a short card in the thread on every assign and unassign — ",[334,446,447],{},"\"@Alex is now assigned to this ticket\"",". ",[255,450,431],{}," Not posted on closed tickets.",[359,453,455],{"name":454,"type":418},"markers.supporterTags",[252,456,457,458,461],{},"Give each assignee a personal forum tag on the ticket post, so the forum can be filtered by supporter. ",[255,459,460],{},"Default: off."," Tags are named after the supporter and carry the emoji set on the roster. Only threads inside a forum can be tagged.",[359,463,465],{"name":464,"type":403},"tagBudget",[252,466,467,468,410,471,474],{},"How many of a forum's 20 Discord tags supporter tags may use. Range ",[255,469,470],{},"1 to 19",[255,472,473],{},"default 10",". When the budget is full, a tag whose owner has no open assigned ticket is recycled automatically.",[359,476,478],{"name":477,"type":418},"markers.threadName",[252,479,480,481,448,484,486],{},"Append the assignees to the thread name — ",[334,482,483],{},"Billing question • Alex, Sam",[255,485,460],{}," Discord allows two renames per thread every ten minutes; the suffix is removed when nobody is assigned.",[278,488,490],{"id":489},"notifications-lifecycle","Notifications & lifecycle",[356,492,493,505],{},[359,494,496],{"name":495,"type":418},"notifyAssignee",[252,497,498,499,502,503],{},"Send the assignee a direct message when they are assigned — ",[334,500,501],{},"\"You have been assigned to ticket …\""," with a link. ",[255,504,431],{},[359,506,508],{"name":507,"type":418},"unassignOnClose",[252,509,510,511,513],{},"Release every assignee when the ticket closes and remove their forum tags. ",[255,512,431],{}," Happens silently, without a notice.",[278,515,517],{"id":516},"per-category-distribution","Per-category distribution",[252,519,520,521,524,525,528],{},"Auto-assignment is decided per category, because a billing queue and an abuse queue rarely want the same rule. In ",[255,522,523],{},"Settings → Categories",", open a category's ",[255,526,527],{},"Auto-Assignment"," section:",[530,531,532,545],"table",{},[533,534,535],"thead",{},[536,537,538,542],"tr",{},[539,540,541],"th",{},"Setting",[539,543,544],{},"What it does",[546,547,548,574,588],"tbody",{},[536,549,550,556],{},[551,552,553],"td",{},[255,554,555],{},"Distribution strategy",[551,557,558,561,562,565,566,569,570,573],{},[334,559,560],{},"Off"," (manual claiming only), ",[334,563,564],{},"Round-robin"," (rotate through the group), ",[334,567,568],{},"FIFO"," (whoever has waited longest is next; returners queue at the back), ",[334,571,572],{},"Least load"," (the supporter with the fewest open assigned tickets).",[536,575,576,581],{},[551,577,578],{},[255,579,580],{},"Handled groups",[551,582,583,584,587],{},"The support roles the strategy draws from, and the roles allowed to ",[255,585,586],{},"claim"," in this category. Empty means every support role.",[536,589,590,595],{},[551,591,592],{},[255,593,594],{},"Excluded supporters",[551,596,597],{},"Members skipped by auto-assignment in this category. They can still claim manually.",[252,599,600,601,604],{},"Supporters who are marked ",[255,602,603],{},"Away"," on the roster are skipped as well. Auto-assignment is best-effort: if no candidate is available, the ticket simply waits for a claim.",[278,606,608],{"id":607},"the-roster","The roster",[252,610,611],{},"The module page lists your support members with two things per person:",[370,613,614,628],{},[373,615,616,619,620,623,624,627],{},[255,617,618],{},"Available \u002F Away"," — away supporters are skipped by auto-assignment. Supporters set this themselves with ",[259,621,622],{},"\u002Faway hours:"," (1 to 720 hours) and ",[259,625,626],{},"\u002Faway back:true","; coming back places them at the end of the FIFO queue.",[373,629,630,633],{},[255,631,632],{},"Tag emoji"," — the emoji of their personal forum tag when supporter tags are on.",[278,635,637],{"id":636},"commands","Commands",[530,639,640,653],{},[533,641,642],{},[536,643,644,647,650],{},[539,645,646],{},"Command",[539,648,649],{},"Who",[539,651,652],{},"What",[546,654,655,667,680,697],{},[536,656,657,661,664],{},[551,658,659],{},[259,660,261],{},[551,662,663],{},"Any supporter allowed in the category",[551,665,666],{},"Claim the current ticket.",[536,668,669,674,677],{},[551,670,671],{},[259,672,673],{},"\u002Fassign user:@Sam",[551,675,676],{},"Assigner roles (Staff-assign mode)",[551,678,679],{},"Assign another supporter.",[536,681,682,691,694],{},[551,683,684,687,688],{},[259,685,686],{},"\u002Funassign"," · ",[259,689,690],{},"\u002Funassign user:",[551,692,693],{},"Assignee · assigner roles",[551,695,696],{},"Release yourself, or someone else.",[536,698,699,705,708],{},[551,700,701,687,703],{},[259,702,622],{},[259,704,626],{},[551,706,707],{},"Any supporter",[551,709,710],{},"Pause or resume your auto-assignment.",[252,712,713,714,716,717,720],{},"From the dashboard, ",[255,715,310],{}," and ",[255,718,719],{},"Release"," in the ticket list act on your own Discord account; the ticket page lists all assignees and lets assigners add or remove supporters.",[278,722,724],{"id":723},"related","Related",[726,727,728,734,739],"card-group",{},[729,730,731],"card",{"icon":50,"title":78,"to":349},[252,732,733],{},"The distribution strategy, handled groups and exclusions — per category.",[729,735,736],{"icon":120,"title":117,"to":118},[252,737,738],{},"A tier can auto-assign on arrival; claim rights follow the ticket into its new category.",[729,740,743],{"icon":741,"title":742,"to":104},"i-lucide-layout-grid","All modules",[252,744,745],{},"Browse every module and turn on the ones your team needs.",{"title":747,"searchDepth":748,"depth":749,"links":750},"",1,2,[751,752,753,754,755,756,757,758],{"id":280,"depth":749,"text":281},{"id":353,"depth":749,"text":354},{"id":435,"depth":749,"text":436},{"id":489,"depth":749,"text":490},{"id":516,"depth":749,"text":517},{"id":607,"depth":749,"text":608},{"id":636,"depth":749,"text":637},{"id":723,"depth":749,"text":724},"Let supporters claim tickets or assign each other, distribute new tickets automatically per category, and show who owns a ticket right in Discord.","md",null,{},{"icon":135},{"title":132,"description":759},"8zf-MZ7wWPjmj_N8Eanhj6DptFc09glNbFiyvzAwpWM",[767,769],{"title":127,"path":128,"stem":129,"description":768,"icon":130,"children":-1},"Send signed ticket events from Clarify to your own HTTPS endpoint, so your systems react in real time.",{"title":143,"path":144,"stem":145,"description":770,"icon":138,"children":-1},"Connect Stripe, PayPal, Tebex, Patreon, GitHub or a webhook to bring orders, memberships, issues and events to your tickets.",1792666275725]