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The closing card gets a ",[256,260,112],{}," button; one click opens a short rating — stars, thumbs or an emoji scale — and, if you want, a comment field. Every rating flows into your dashboard: the ticket, the statistics, the agent leaderboard and the Ratings page.",[263,264,265],"note",{},[252,266,267,268,271,272,275,276,280],{},"Feedback is a ",[256,269,270],{},"module",". Turn it on and configure it from ",[256,273,274],{},"Modules → Feedback","; activating it costs one feature token. New to modules? See the ",[277,278,279],"a",{"href":104},"modules overview",".",[282,283,285],"h2",{"id":284},"how-it-works","How it works",[287,288,290,295,301,305,308,312,315,319],"steps",{"level":289},"3",[291,292,294],"h3",{"id":293},"the-ticket-closes","The ticket closes",[252,296,297,298,300],{},"The closing card shows a ",[256,299,112],{}," button alongside Reopen and Transcript — in the customer's DMs, private thread or channel.",[291,302,304],{"id":303},"the-customer-rates","The customer rates",[252,306,307],{},"Without a comment field, the rating is a single dropdown. With one, a small form opens: the rating plus a comment box.",[291,309,311],{"id":310},"clarify-stores-one-rating-per-ticket","Clarify stores one rating per ticket",[252,313,314],{},"Only participants of the ticket may rate, and a ticket can be rated once. The customer sees your thank-you line.",[291,316,318],{"id":317},"you-see-it-everywhere","You see it everywhere",[252,320,321,322,325],{},"On the ticket's page, in the ",[256,323,324],{},"Avg. rating"," KPI and distribution on Statistics, on the agent leaderboard (credited to the supporters who contributed), on the Ratings page and on member profiles.",[252,327,328,329,332],{},"Whatever scale you choose, every rating is stored as a number from ",[256,330,331],{},"1 to 5",", so switching styles later keeps your history comparable.",[282,334,336],{"id":335},"how-should-customers-rate","How should customers rate?",[338,339,340],"field-group",{},[341,342,345,351],"field",{"name":343,"type":344},"style","radio",[252,346,347,348],{},"The scale the customer sees. ",[256,349,350],{},"Default: Stars.",[352,353,354,361,367],"ul",{},[355,356,357,360],"li",{},[256,358,359],{},"Stars"," — Classic 1-5 star scale.",[355,362,363,366],{},[256,364,365],{},"Thumbs"," — Simple thumbs up or down. Stored as 5 (satisfied) or 1 (not satisfied); the dashboard shows the share of positive ratings.",[355,368,369,372],{},[256,370,371],{},"Emoji"," — An emoji scale from angry to amazed: 😡 Terrible, 😕 Poor, 😐 Okay, 🙂 Good, 🤩 Amazing.",[282,374,376],{"id":375},"collect-a-comment","Collect a comment?",[252,378,379],{},"More context — but every extra step costs responses.",[338,381,382,411],{},[341,383,385,391],{"name":384,"type":344},"commentMode",[252,386,387,388],{},"Whether the rating comes with a written comment. 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Others who press the button see a short notice and nothing is saved.",[524,531,533],{"label":532},"Can a ticket be rated twice?",[252,534,535,536,280],{},"No. The first rating counts; a second attempt is answered with ",[502,537,538],{},"\"This ticket has already been rated — thank you!\"",[524,540,542],{"label":541},"What if I turn the module off?",[252,543,544,545,548],{},"Future closing cards have no Feedback button. Existing ratings stay. The ",[277,546,547],{"href":108},"Transcripts module"," can still ask for a plain five-star rating with default wording.",{"title":550,"searchDepth":551,"depth":552,"links":553},"",1,2,[554,555,556,557,558,559,560],{"id":284,"depth":552,"text":285},{"id":335,"depth":552,"text":336},{"id":375,"depth":552,"text":376},{"id":424,"depth":552,"text":425},{"id":453,"depth":552,"text":454},{"id":470,"depth":552,"text":471},{"id":518,"depth":552,"text":519},"Ask customers to rate their support right in Discord after a ticket closes — stars, thumbs or emoji, with or without a comment — and see the results on your dashboard.","md",null,{},{"icon":115},{"title":112,"description":561},"kmlVKVEaV05OQdCU0i-6VFbRYsSLiQJxBr0VslfKpXU",[569,571],{"title":107,"path":108,"stem":109,"description":570,"icon":110,"children":-1},"Every closed ticket keeps its full conversation on a transcript page. Decide who may open it, what it shows, whether participants can rate, and how the link is delivered on close.",{"title":117,"path":118,"stem":119,"description":572,"icon":120,"children":-1},"Move a ticket to another support tier — same ticket, same customer conversation, new team. Anarchy, a ladder, or per-team intake rules decide who may move what.",1792666275264]