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",[256,257,258],"strong",{},"transcript"," is the saved conversation of a ticket — every message between your member and your team, kept by Clarify even after the Discord thread is archived. When a ticket closes, the closing card carries a ",[256,261,262],{},"Transcript"," button that opens the conversation on its own page at ",[265,266,267],"code",{},"transcripts.clarify.bot",".",[252,270,271,272,275,276,279,280,283,284,287],{},"The Transcripts module decides everything around that page: ",[256,273,274],{},"who"," may open the link, ",[256,277,278],{},"what"," the transcript shows, whether participants can ",[256,281,282],{},"rate"," the ticket, and ",[256,285,286],{},"where"," the link is delivered when the ticket closes.",[289,290,291],"note",{},[252,292,293,294,297,298,301,302,268],{},"Transcripts is a ",[256,295,296],{},"module",". Turn it on and configure it from ",[256,299,300],{},"Modules → Transcripts","; activating it costs one feature token. New to modules? See the ",[303,304,305],"a",{"href":104},"modules overview",[307,308,310],"h2",{"id":309},"how-it-works","How it works",[312,313,315,320,347,351,354,358],"steps",{"level":314},"3",[316,317,319],"h3",{"id":318},"a-ticket-closes","A ticket closes",[252,321,322,323,326,327,330,331,334,335,339,340,343,344,346],{},"From the Close button, ",[265,324,325],{},"\u002Fclose",", or ",[256,328,329],{},"Close…"," in the dashboard. Clarify posts the ",[256,332,333],{},"closing card"," — your ",[336,337,338],"em",{},"Ticket Closure Message"," blueprint — with ",[256,341,342],{},"Reopen"," and ",[256,345,262],{}," buttons.",[316,348,350],{"id":349},"the-card-reaches-both-sides","The card reaches both sides",[252,352,353],{},"It is always posted into your team's forum thread (which is then archived). The customer's copy follows the delivery setting below, and a log channel can receive the link too.",[316,355,357],{"id":356},"the-transcript-page","The transcript page",[252,359,360,361,363,364,366,367,370,371,374],{},"The ",[256,362,262],{}," button opens the conversation at ",[265,365,267],{},". The page checks the module's ",[256,368,369],{},"access level"," first: a public transcript opens right away, a private one asks the visitor to sign in with Discord and then verifies that they may see this ticket. Anyone with access can ",[256,372,373],{},"download"," the transcript as a self-contained HTML file.",[252,376,377],{},"Transcripts are not a separate copy — they are the ticket itself, as Clarify stores it. The same conversation is what your team sees on a ticket's page in the dashboard.",[307,379,381],{"id":380},"who-can-open-a-transcript","Who can open a transcript?",[383,384,385,416],"field-group",{},[386,387,390,396],"field",{"name":388,"type":389},"accessLevel","radio",[252,391,392,393],{},"Who may open a transcript link. ",[256,394,395],{},"Default: Participants.",[397,398,399,403,413],"ul",{},[400,401,402],"li",{},"Anyone with the link — no login. Treat the link like a shared document: whoever has it can read the conversation.",[400,404,405,406,409,410,268],{},"Participants — Discord login required. The members who took part in the ticket, plus your team: everyone who replied in it, your ",[256,407,408],{},"support roles"," and your server's ",[256,411,412],{},"administrators",[400,414,415],{},"Team only — Discord login required. Only your team (contributors, support roles, administrators). Members who took part are turned away with a note that the transcript is team-only.",[386,417,420],{"name":418,"type":419},"anonymise","toggle",[252,421,422,423,426,427,430,431,434,435,438],{},"Replace identities on the transcript page: members appear as ",[256,424,425],{},"User #1",", ",[256,428,429],{},"User #2","…, your team as ",[256,432,433],{},"Staff",", all with a neutral avatar. ",[256,436,437],{},"Default: off."," Useful when you share transcripts more widely — the anonymisation happens on the server, so the real names never reach the visitor's browser.",[440,441,442],"tip",{},[252,443,444,445,448,449,452,453,455],{},"Want to hide only your ",[256,446,447],{},"team's"," identities while members keep theirs? That is the ",[256,450,451],{},"Anonymous Mode"," switch in ",[303,454,73],{"href":74},". It applies to the transcript page as well, independent of this module's setting.",[307,457,459],{"id":458},"what-does-the-transcript-include","What does the transcript include?",[383,461,462,472],{},[386,463,465],{"name":464,"type":419},"includeAttachments",[252,466,467,468,471],{},"Show the images and files members and your team attached. ",[256,469,470],{},"Default: on."," Off strips every attachment from the transcript page and the download.",[386,473,475],{"name":474,"type":419},"includeBotMessages",[252,476,477,478,480],{},"Show Clarify's own messages — opening and closing cards, lookup results, payment cards, notices. ",[256,479,470],{}," Off keeps only what members and your team wrote.",[307,482,484],{"id":483},"collect-feedback","Collect feedback?",[383,486,487,503],{},[386,488,490],{"name":489,"type":419},"ratingRequestOnClose",[252,491,492,493,495,496,498,499,502],{},"Add a ",[256,494,112],{}," button to the closing card so the customer can rate the ticket right there in Discord. ",[256,497,437],{}," This is the simple version: a five-star scale with an optional comment. If the ",[303,500,501],{"href":113},"Feedback module"," is active, it takes over and this setting has no effect.",[386,504,506],{"name":505,"type":419},"ratingsEnabled",[252,507,508,509,512,513,515],{},"Show a ",[256,510,511],{},"Rate the support"," card on the transcript page. ",[256,514,470],{}," Only the ticket's participants see it, and a ticket can be rated once — whether here, in Discord or through the Feedback module. Your team and public visitors never see the card.",[307,517,519],{"id":518},"where-does-the-transcript-go","Where does the transcript go?",[383,521,522,531],{},[386,523,525],{"name":524,"type":419},"dmTranscriptOnClose",[252,526,527,528,530],{},"Send the customer the closing card — with the Transcript, Reopen and Feedback buttons — in their DMs when the ticket closes. ",[256,529,470],{}," Turn it off and customers whose ticket lives in a DM get no closing card. Tickets that live in a private thread or channel always receive the card there, because that is where the customer is.",[386,532,535],{"name":533,"type":534},"logChannelId","text",[252,536,537,538,546,547,550],{},"Post a note into a Discord channel every time a ticket closes — ",[336,539,540,541],{},"\"Ticket closed — ",[542,543,545],"thread",{"name":544},"","\""," with a link to the transcript. ",[256,548,549],{},"Optional."," Paste the channel's ID (a 17–20 digit number); leave it blank for no log. The bot needs permission to send messages there.",[440,552,553],{},[252,554,555,556,559,560,268],{},"To copy a channel ID, enable Developer Mode first: ",[256,557,558],{},"User Settings → Advanced → Developer Mode",". Then right-click the channel → ",[256,561,562],{},"Copy Channel ID",[307,564,566],{"id":565},"frequently-asked","Frequently asked",[568,569,570,581,593,611,617],"accordion",{},[571,572,574],"accordion-item",{"label":573},"When is a transcript available?",[252,575,576,577,580],{},"As soon as the ticket ",[256,578,579],{},"closes"," — that is when the Transcript button appears. The conversation is recorded from the first message on, so reopening and closing again shows the whole history.",[571,582,584],{"label":583},"Who counts as “team”?",[252,585,586,587,589,590,592],{},"Everyone who replied in the ticket (its contributors), every member with one of your ",[256,588,408],{},", and your server's ",[256,591,412],{},". Support roles are checked live against Discord, so a role change takes effect on the next page load.",[571,594,596],{"label":595},"Can a member share their transcript link?",[252,597,598,599,602,603,606,607,610],{},"With ",[256,600,601],{},"Anyone with the link",", yes — whoever gets the link can read it. With ",[256,604,605],{},"Participants"," or ",[256,608,609],{},"Team only",", the link alone is not enough: the visitor has to sign in and be allowed to see that ticket.",[571,612,614],{"label":613},"How long are transcripts kept?",[252,615,616],{},"As long as the ticket exists in Clarify. There is no automatic deletion; deleting your server from the dashboard removes its tickets.",[571,618,620],{"label":619},"How does the rating here relate to the Feedback module?",[252,621,622],{},"All three rating paths — the closing card's Feedback button, the Feedback module and the transcript page — land in the same place: your statistics, the Ratings page and the ticket. A ticket can only be rated once, whichever path the customer uses.",[440,624,625],{"to":223},[252,626,627,628,268],{},"For the full picture of what Clarify stores, see ",[303,629,630],{"href":223},"Data and retention",{"title":544,"searchDepth":632,"depth":633,"links":634},1,2,[635,636,637,638,639,640],{"id":309,"depth":633,"text":310},{"id":380,"depth":633,"text":381},{"id":458,"depth":633,"text":459},{"id":483,"depth":633,"text":484},{"id":518,"depth":633,"text":519},{"id":565,"depth":633,"text":566},"Every closed ticket keeps its full conversation on a transcript page. Decide who may open it, what it shows, whether participants can rate, and how the link is delivered on close.","md",null,{},{"icon":110},{"title":107,"description":641},"Sx-_hq7tRtWC8apZmWsqoh2LR6mvASaH6qEV7K1s4Sk",[649,651],{"title":103,"path":104,"stem":105,"description":650,"icon":98,"children":-1},"What modules are, how feature tokens work, and the setup pattern shared by every one of them.",{"title":112,"path":113,"stem":114,"description":652,"icon":115,"children":-1},"Ask customers to rate their support right in Discord after a ticket closes — stars, thumbs or emoji, with or without a comment — and see the results on your dashboard.",1792666275175]