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Each one links to the page that covers it in full.",[256,257,258],"tip",{"to":239},[252,259,260,261,264],{},"Something not working the way you expect? Try the ",[262,263,238],"a",{"href":239}," page for step-by-step fixes.",[266,267,5],"h2",{"id":268},"getting-started",[270,271,272,292,302,331],"accordion",{},[273,274,276],"accordion-item",{"label":275},"Do I need my own Discord bot?",[252,277,278,279,282,283,287,288,291],{},"No. Clarify runs on our own bot out of the box — just ",[262,280,281],{"href":17},"add Clarify"," to your server and you're ready. Running your own bot is an ",[284,285,286],"strong",{},"optional"," extra called ",[262,289,290],{"href":93},"White Label",": it lets tickets appear under your own name and avatar instead of \"Clarify\". Most servers never need it.",[273,293,295],{"label":294},"Can I change my settings later?",[252,296,297,298,301],{},"Yes — everything is editable at any time from the ",[262,299,300],{"href":22},"dashboard",". Categories, panels, modules and integrations can all be reconfigured whenever you like, and changes take effect straight away. For secret fields (like keys and tokens), leaving the field blank when you save keeps the value you already stored.",[273,303,305],{"label":304},"What's the difference between a category and a panel?",[252,306,307,308,311,312,316,317,311,320,323,324,327,328,330],{},"A ",[284,309,310],{},"category"," is a ",[313,314,315],"em",{},"type"," of ticket — billing, tech support, reports — with its own fields and its own forum. A ",[284,318,319],{},"panel",[313,321,322],{},"message with a button or dropdown"," that members click to open a ticket. One panel can offer several categories. Set up your ",[262,325,326],{"href":79},"categories"," first, then build a ",[262,329,319],{"href":88}," that points at them.",[273,332,334],{"label":333},"Which ticketing mode should I pick?",[252,335,336,337,340,341,344,345,348,349,351,352,355],{},"For almost everyone: ",[284,338,339],{},"thread"," mode. It creates one tidy forum thread per ticket, which keeps your team's view searchable and organised. ",[284,342,343],{},"Server"," mode makes a private text channel per ticket instead — useful if you prefer channels. ",[284,346,347],{},"Legacy"," is older behaviour kept for backwards compatibility. You can change this any time in ",[262,350,73],{"href":74},", and read the full comparison under ",[262,353,354],{"href":43},"Tickets and modes",".",[266,357,359],{"id":358},"privacy-and-security","Privacy and security",[270,361,362,387,403,423],{},[273,363,365],{"label":364},"Does Clarify store my Stripe or PayPal keys in plain text?",[252,366,367,368,371,372,375,376,378,379,382,383,386],{},"No. Any secret you enter — PayPal, Tebex, GitHub, webhook secrets, your White Label bot token — is ",[284,369,370],{},"encrypted at rest"," with AES-256-GCM before it's saved. The dashboard never shows a stored secret back to you; it only shows a \"set\" marker, which is why editing says ",[313,373,374],{},"\"leave blank to keep\"",". ",[284,377,147],{}," goes a step further: it uses ",[284,380,381],{},"Stripe Connect",", so no Stripe key is ever stored at all — only a reference to your connected account. See ",[262,384,385],{"href":208},"Encryption"," for the full picture.",[273,388,390],{"label":389},"Can staff see or DM members from their own account?",[252,391,392,393,396,397,400,401,355],{},"No. Clarify is a ",[284,394,395],{},"middleman",". When a member writes, the bot mirrors it into your team's forum thread; when a staff member replies in the thread, the bot relays it back to the member. Staff never message a member from their personal account, and their personal DMs stay private. Read how this works on ",[262,398,399],{"href":213},"The middleman"," and ",[262,402,37],{"href":38},[273,404,406],{"label":405},"Is my data safe? What actually leaves Discord?",[252,407,408,409,412,413,416,417,420,421,355],{},"Only what a ticket needs: the messages exchanged in a ticket (and who sent them), your Discord login profile, and lightweight payment ",[284,410,411],{},"event notifications"," (a transaction id, amount and time — not full financial records) from connected providers. Full member rosters and unrelated messages are ",[284,414,415],{},"never"," sent. OAuth tokens and secrets are encrypted separately and never mixed into ticket data. See ",[262,418,419],{"href":223},"What leaves Discord"," and the ",[262,422,203],{"href":204},[273,424,426],{"label":425},"Who can access my dashboard?",[252,427,428,429,432,433,355],{},"You sign in with Discord, and access is tied to your server's admin roles. Permissions are re-checked on ",[284,430,431],{},"every"," request, so if you remove someone's access it takes effect immediately. More detail on ",[262,434,435],{"href":218},"Access control",[266,437,439],{"id":438},"tickets-and-payments","Tickets and payments",[270,441,442,458,476],{},[273,443,445],{"label":444},"Can a member open a ticket by DM?",[252,446,447,448,451,452,455,456,355],{},"Yes. A member can either ",[284,449,450],{},"DM the bot"," or ",[284,453,454],{},"click a button on a panel"," in your server — both create a ticket. From the member's side it feels like a simple 1:1 chat; your team sees an organised forum thread with full context. See ",[262,457,37],{"href":38},[273,459,461],{"label":460},"How do payment lookups work?",[252,462,463,464,466,467,466,469,451,471,473,474,355],{},"Connect a provider — ",[262,465,147],{"href":148},", ",[262,468,152],{"href":153},[262,470,157],{"href":158},[262,472,162],{"href":163}," — and Clarify can look up a member's order, customer or membership right on the ticket. You can have it look up automatically when a ticket opens, or ask the member for an order\u002Fcustomer\u002Fsubscription id as a ticket field. Results appear as tidy cards you design. Start at the ",[262,475,143],{"href":144},[273,477,479],{"label":478},"Can I show my own data on a ticket — not just payments?",[252,480,481,482,484,485,400,487,355],{},"Yes. ",[262,483,172],{"href":179}," pull information from your own shop, CRM or API and display it on the ticket — no code required. They're built to only reach real, public endpoints, so they can't be tricked into hitting internal addresses. See ",[262,486,182],{"href":183},[262,488,192],{"href":193},[266,490,492],{"id":491},"practical-how-tos","Practical how-tos",[270,494,495,531],{},[273,496,498,501],{"label":497},"How do I get a Discord ID (server, channel, role or user)?",[252,499,500],{},"Turn on Developer Mode, then right-click and copy.",[502,503,505,510,520,524],"steps",{"level":504},"4",[506,507,509],"h4",{"id":508},"enable-developer-mode","Enable Developer Mode",[252,511,512,513,516,517,355],{},"In Discord, open ",[284,514,515],{},"User Settings → Advanced"," and switch on ",[284,518,519],{},"Developer Mode",[506,521,523],{"id":522},"copy-the-id","Copy the ID",[252,525,526,527,530],{},"Right-click the server, channel, role or member you need and choose ",[284,528,529],{},"Copy ID"," (roles: Server Settings → Roles → right-click the role). Paste it wherever the setting asks. A valid Discord ID is a 17–20 digit number.",[273,532,534],{"label":533},"How do I run Clarify under my own bot name?",[252,535,536,537,539],{},"Use ",[262,538,290],{"href":93},". You'll create a Discord application, add a bot, and paste its Client ID and Bot Token into the dashboard — we walk you through every click on that page. Your bot token is encrypted at rest like any other secret.",[266,541,543],{"id":542},"still-stuck","Still stuck?",[545,546,547,553,558,563],"card-group",{},[548,549,550],"card",{"icon":185,"title":238,"to":239},[252,551,552],{},"Fixes for the most common setup and delivery problems.",[548,554,555],{"icon":245,"title":242,"to":243},[252,556,557],{},"Plain definitions for every Clarify term.",[548,559,560],{"icon":198,"title":203,"to":204},[252,561,562],{},"How your secrets, staff and data are protected.",[548,564,567],{"icon":565,"title":566,"to":12},"i-lucide-life-buoy","Server status",[252,568,569],{},"Check live status at status.clarify.bot if something's down.",{"title":571,"searchDepth":572,"depth":573,"links":574},"",1,2,[575,576,577,578,579],{"id":268,"depth":573,"text":5},{"id":358,"depth":573,"text":359},{"id":438,"depth":573,"text":439},{"id":491,"depth":573,"text":492},{"id":542,"depth":573,"text":543},"Quick answers to the most common questions about Clarify — bots, security, staff privacy, ticketing modes and payment lookups.","md",null,{},{"icon":236},{"title":233,"description":580},"Mr5EOjuKIxpBqreScJAEbmK7k1NcZTwQJcOf2n9PeGI",[588,590],{"title":222,"path":223,"stem":224,"description":589,"icon":225,"children":-1},"What Clarify stores, what leaves Discord, and how long transcripts are kept — plus how to delete a server or reset your setup.",{"title":238,"path":239,"stem":240,"description":591,"icon":185,"children":-1},"Fixes for the most common Clarify problems — the bot not replying, tickets not opening, saves failing, OAuth pop-ups, webhooks and connectors.",1792666273436]