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quick reference for the words used throughout these docs. Each term links to the page that covers it in full where one exists.",[256,257,258],"tip",{"to":234},[252,259,260,261,264,265,267],{},"Looking for a how-to rather than a definition? Try the ",[262,263,233],"a",{"href":234}," or ",[262,266,238],{"href":239},".",[269,270,271],"h2",{"id":262},"A",[273,274,275,285],"field-group",{},[276,277,279],"field",{"name":278},"Anonymous webhook",[252,280,281,282,267],{},"The Discord webhook (named \"Clarify Anonymous\") that posts a member's message into the team's forum thread wearing the sender's own name and avatar — so the thread reads like a real conversation. See ",[262,283,284],{"href":213},"The middleman",[276,286,287],{"name":187},[252,288,289,290,267],{},"A data connector feature that recognises the member who opened the ticket and looks up their record for you automatically, with no ID to paste. See ",[262,291,187],{"href":188},[269,293,295],{"id":294},"b","B",[273,297,298],{},[276,299,301],{"name":300},"Blueprint (card)",[252,302,303,304,267],{},"A reusable Discord \"Components V2\" template that Clarify fills with live data to build a result card or a panel. See ",[262,305,306],{"href":53},"Cards and placeholders",[269,308,310],{"id":309},"c","C",[273,312,313,322,330],{},[276,314,316],{"name":315},"Card",[252,317,318,319,267],{},"The formatted message Clarify posts on a ticket to show looked-up data — a payment, a customer, a membership or your own connector data. Built from a ",[262,320,321],{"href":53},"blueprint",[276,323,325],{"name":324},"Category (tag)",[252,326,327,328,267],{},"A ticket type — such as billing, tech or reports — with its own fields, forum channel and embeds, so every ticket arrives pre-labelled. Also called a tag. See ",[262,329,78],{"href":79},[276,331,333],{"name":332},"Connected account",[252,334,335,336,267],{},"The Stripe account you link to Clarify through Stripe Connect. Clarify stores only an account reference, never a Stripe key. See ",[262,337,147],{"href":148},[269,339,341],{"id":340},"d","D",[273,343,344,352],{},[276,345,347],{"name":346},"Data connector",[252,348,349,350,267],{},"A no-code HTTP integration you build to pull information from your own shop, CRM or API and show it on a ticket. See ",[262,351,172],{"href":179},[276,353,355],{"name":354},"Developer Mode",[252,356,357],{},"A Discord setting (User Settings → Advanced → Developer Mode) that lets you right-click a user, role or channel and Copy ID — needed whenever a field asks for a Discord ID.",[269,359,361],{"id":360},"e","E",[273,363,364],{},[276,365,366],{"name":117},[252,367,368,369,267],{},"A module that lets staff move a ticket to another support tier — same ticket, same customer conversation, new team — under the rules you set. See ",[262,370,117],{"href":118},[269,372,374],{"id":373},"f","F",[273,376,377],{},[276,378,380],{"name":379},"Forum thread",[252,381,382,383,267],{},"The team's view of a ticket: one thread inside a forum channel, holding the full conversation and context. See ",[262,384,37],{"href":38},[269,386,388],{"id":387},"i","I",[273,390,391],{},[276,392,394],{"name":393},"Integration",[252,395,396,397,267],{},"A built-in connection to an outside service — Stripe, PayPal, Tebex, Patreon or GitHub — for payment lookups and issue creation. See ",[262,398,137],{"href":144},[269,400,402],{"id":401},"l","L",[273,404,405],{},[276,406,408],{"name":407},"Lookup",[252,409,410,411,267],{},"Fetching a member's record — a payment, customer, subscription or membership — and showing it on the ticket, either automatically on open or on demand. See ",[262,412,137],{"href":144},[269,414,416],{"id":415},"m","M",[273,418,419,427],{},[276,420,422],{"name":421},"Middleman (relay)",[252,423,424,425,267],{},"Clarify's core idea: the bot sits between the member and your team, mirroring messages both ways so staff never DM from their personal accounts. See ",[262,426,284],{"href":213},[276,428,430],{"name":429},"Module",[252,431,432,433,267],{},"An optional feature you switch on and configure — Feedback, Transcripts, Escalation, Assignment or Opening hours. Each active module uses one feature token. See ",[262,434,103],{"href":104},[269,436,438],{"id":437},"o","O",[273,440,441],{},[276,442,443],{"name":122},[252,444,445,446,267],{},"A module with per-category schedules that decides what happens to a ticket opened outside your hours — a notice inside it, a warning first, or no ticket at all. See ",[262,447,122],{"href":123},[269,449,450],{"id":252},"P",[273,452,453,461,481],{},[276,454,456],{"name":455},"Panel",[252,457,458,459,267],{},"A message with a button or dropdown that members click to open a ticket in a server channel. See ",[262,460,87],{"href":88},[276,462,464],{"name":463},"Placeholder",[252,465,466,467,471,472,264,475,478,479,267],{},"A ",[468,469,470],"code",{},"%token%"," in a card or thread name — such as ",[468,473,474],{},"%amount%",[468,476,477],{},"%status%"," — that Clarify replaces with real data. See ",[262,480,306],{"href":53},[276,482,484],{"name":483},"PKCE",[252,485,486,487,267],{},"An extra security step (Proof Key for Code Exchange) used on some data-connector OAuth links to make sign-in safer. See ",[262,488,489],{"href":193},"Data connector security",[269,491,493],{"id":492},"r","R",[273,495,496],{},[276,497,499],{"name":498},"Relay",[252,500,501,502,505],{},"Another name for the ",[262,503,504],{"href":213},"middleman"," — Clarify passing messages between the member and the team.",[269,507,509],{"id":508},"t","T",[273,511,512,521,529,537],{},[276,513,515],{"name":514},"Ticket",[252,516,517,518,267],{},"A single support conversation: a member's DM or panel click on one side, a forum thread for your team on the other. See ",[262,519,520],{"href":43},"Tickets and modes",[276,522,524],{"name":523},"Ticket field (input)",[252,525,526,527,267],{},"A question a member answers when opening a ticket — text, a dropdown, a user\u002Frole\u002Fchannel pick or a file upload — so tickets arrive complete. See ",[262,528,82],{"href":83},[276,530,532],{"name":531},"Ticketing mode",[252,533,534,535,267],{},"Where the customer's side of a ticket lives: DM Tickets (their DMs, mirrored into your forum — the default), Thread Mode (a private thread in a container channel) or Server Channels (a channel per ticket). See ",[262,536,520],{"href":43},[276,538,540],{"name":539},"Transcript",[252,541,542,543,546,547,267],{},"The saved conversation of a ticket, opened from the ",[544,545,539],"strong",{}," button on the closing card by the ticket's participants and your server's administrators. See ",[262,548,107],{"href":108},[269,550,552],{"id":551},"w","W",[273,554,555],{},[276,556,558],{"name":557},"White label",[252,559,560,561,267],{},"Running Clarify under your own Discord bot application, so members see your brand instead of Clarify's. See ",[262,562,557],{"href":93},[256,564,565],{"to":38},[252,566,567,568,570],{},"New to the ideas above? 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