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This page lists exactly what's stored, what actually leaves Discord, and how long it stays.",[256,257,258],"note",{},[252,259,260,261,265],{},"Your secrets — payment keys, tokens, connector credentials — are handled separately and encrypted at rest. See ",[262,263,264],"a",{"href":208},"Encryption"," for how that works.",[267,268,270],"h2",{"id":269},"what-clarify-stores","What Clarify stores",[252,272,273],{},"For every ticket, Clarify keeps the record your team needs to answer well and to build a transcript later.",[275,276,277,285,291,305,319],"field-group",{},[278,279,282],"field",{"name":280,"type":281},"Participants","record",[252,283,284],{},"The member who opened the ticket, plus the staff who replied (shown as contributors). This is what lets a transcript say who helped.",[278,286,288],{"name":287,"type":281},"Messages",[252,289,290],{},"The full conversation: message content, author identity, timestamps, attachments and embeds — for both sides of the relay.",[278,292,294],{"name":293,"type":281},"Submitted details",[252,295,296,297,300,301,304],{},"The ",[262,298,299],{"href":83},"ticket inputs"," the member filled in when opening, and the ",[262,302,303],{"href":79},"category"," they chose.",[278,306,307],{"name":107,"type":281},[252,308,309,310,314,315,318],{},"The ticket's message history is the transcript — it is what the ",[311,312,313],"strong",{},"Transcript"," button on the closing card opens. See the ",[262,316,317],{"href":108},"Transcripts module"," for who can open it.",[278,320,322],{"name":321,"type":281},"Ratings",[252,323,324,325,328],{},"The score and any comment a member leaves through the ",[262,326,327],{"href":113},"Feedback module",".",[256,330,331],{},[252,332,333,334,328],{},"Payment keys and integration tokens are never stored inside your ticket data — they live in a separate, encrypted store. See ",[262,335,264],{"href":208},[267,337,339],{"id":338},"what-leaves-discord","What leaves Discord",[252,341,342,343,346],{},"Clarify is the ",[262,344,345],{"href":213},"middleman"," between a member and your team, so some information has to travel from Discord to Clarify to make the relay work. 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There is no automatic deletion of ticket history at the moment; deleting your server from the dashboard removes its tickets.",[402,419,420],{"to":108},[252,421,422,423,425],{},"Who can open a transcript, and how it is delivered on close, is set in the ",[311,424,107],{}," module.",[267,427,429],{"id":428},"delete-or-reset","Delete or reset",[252,431,432,433,436,437,328],{},"When you want to clear things out, everything lives in the ",[311,434,435],{},"Danger Zone"," in your ",[262,438,439],{"href":74},"general settings",[441,442,444,449,452,456],"steps",{"level":443},"3",[445,446,448],"h3",{"id":447},"reset-your-configuration","Reset your configuration",[252,450,451],{},"Clears your Clarify setup for the server so you can start fresh.",[445,453,455],{"id":454},"delete-the-server-from-clarify","Delete the server from Clarify",[252,457,458],{},"Removes the server and its data from Clarify.",[460,461,462],"caution",{},[252,463,464],{},"Deleting a server can't be undone, and it removes the server's tickets with it. 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