Clarify
Configuration

General settings

Open the dashboardService statusGet support
Choose where tickets live for your customers, whether your team works in a mirrored forum, set your timezone and formats, review your plan, and find the Danger Zone.

General settings is the home base for how Clarify behaves on your server. Here you choose where each ticket lives for the customer, whether your team gets an internal forum thread, set your time and date formats, review your plan, and — carefully — reset or remove your server.

You find it under Settings → General in the dashboard. Every change saves immediately.

Ticket Delivery Mode

This determines where your customers read and answer their tickets. Clarify recommends the default.

For the full picture of how each mode feels to members and staff, read Tickets and modes.
ticketDeliveryMode
radio
Default: DM Tickets.
  • DM Tickets — Tickets live in the customer's DMs and mirror into your internal forum. With a container channel set, a second ticket (or closed DMs) overflows into a private thread.
  • Thread Mode — Each ticket opens as a private thread inside a container channel on your server. Clean, modern and channel-light.
  • Server Channels — Every ticket becomes a dedicated channel inside your support category. Classic behaviour for older setups.
threadContainerChannelId
select
Container Channel — the text channel private ticket threads are created in (Thread Mode, and the DM overflow). Leave it empty and the bot creates a #tickets channel with the right permissions the first time it needs one. Also switchable from Discord with /deliverymode.
mirrorToInternalThread
toggle
Mirror to internal forum — Default: on. Your team works in a forum thread per ticket; customer messages are mirrored in, staff replies are relayed out. Off means no internal forum thread is created at all — your team answers directly inside the customer's ticket. Always on for DM Tickets, where the forum thread is your team's only surface.
mentionCustomerOnReply
toggle
Mention customer on reply — Default: off. Pings the customer on staff replies in threads and channels — the only reliable push notification outside of DMs.
Changing the mode affects new tickets. Tickets that are already open keep the surface they were created with.

Local Selection

Dates and times the way your team reads them. Clarify uses these when it writes a timestamp into a thread name (%created_at%).

timezone
select
One of: UTC, Europe/Berlin, Europe/London, Europe/Paris, America/New_York, America/Los_Angeles, America/Sao_Paulo, Asia/Dubai, Asia/Kolkata, Asia/Tokyo, Australia/Sydney. Default: Europe/Berlin.
language
select
English, Deutsch, Français, Español, Italiano, Nederlands or Português. Default: English. Stored with your server for upcoming localisation; the bot's messages are not translated yet.
dateFormat
select
DD.MM.YYYY · DD/MM/YYYY · MM/DD/YYYY · YYYY-MM-DD. Default: DD.MM.YYYY.
timeFormat
select
24-hour (14:30) or 12-hour (2:30 PM). Default: 24-hour.

A Preview row shows the current time in the chosen format.

Anonymous Mode

anonymousTranscript
toggle
Hide your team's identities on transcripts: on the transcript page and in its download, every contributor appears as Staff with a neutral avatar, while members keep their names. Default: off. It does not change the live ticket — your team still sees each other in the forum thread, and the customer sees whatever your delivery mode shows them.
To anonymise members as well ("User #1", "User #2"…), use the anonymise setting of the Transcripts module.

Plan

The plan card shows whether your server is on Free or Premium and what that includes, next to the available upgrades. Feature modules use feature tokens: 5 on Free, 10 on Premium.

Danger Zone

Irreversible and destructive actions. Proceed with care.

Request your data
action
Export all configuration and ticket data for this server. Not available yet — contact support for a manual export.
Reset settings
action
Resets the support roles, blacklist roles and languages of this server to their defaults. Categories and blueprints stay. Requires a Clarify root account; cannot be undone.
Delete server
action
Permanently removes this server and its configuration from Clarify. Requires a Clarify root account; cannot be undone. Afterwards the dashboard opens your next server, or onboarding if this was your only one.
If you only want to change one part of your setup, edit that section instead — for example Categories or Panels. The Danger Zone is for wiping or removing, not tweaking.

Not on this page

Two things live elsewhere:

  • Support and blacklist roles are set during onboarding (manual setup, or created by a preset). Discord administrators always count as support.
  • Who can access the dashboard follows your Discord permissions — see Roles and permissions.

Where to go next

Categories

Define the ticket types your members choose from, each with its own inputs.

Panels

Build the message with the buttons members click to open a ticket.

Tickets and modes

DM tickets, thread mode and server channels in depth.

Roles and permissions

Who on your team can see and manage tickets.

Onboarding

The four-step wizard that sets up Clarify for a new Discord server — add the bot, choose a preset or manual setup, and connect your forums, category and support team.

Categories

Create and manage ticket categories — each with its own forum, questions, thread naming, messages, connector queries and auto-assignment.