Modules overview
Modules are the built-in features you switch on inside Clarify — no outside account required. Collect ratings with Feedback, keep and deliver Transcripts, move tickets between teams with Escalation, put a name on every ticket with Assignment, or tell members when you are around with Opening hours. Each one is optional, and each one is off until you set it up.
Modules vs integrations
The difference is where the feature lives.
- Modules are internal. Everything they do happens inside Clarify — you flip them on and fill in a few settings.
- Integrations connect Clarify to an outside service — Stripe, PayPal, Tebex, Patreon, GitHub, or your own HTTPS endpoint through the Webhook integration. They need credentials, a sign-in, or a URL of yours before they work.
Feature tokens
Every active module uses one feature token. The Free plan comes with 5 tokens, Premium with 10; integrations are free. The balance is shown at the top of every module page. Turning a module off returns its token immediately and keeps its settings, so you can rotate features as your needs change.
How setup works
Every module follows the same pattern, so once you have set up one you know them all.
A setup prompt
An unconfigured module shows a short card explaining what it does, what it costs (1 token) and a Start setup button. Nothing is running yet.
A short wizard
The button opens a step-by-step wizard that walks you through the settings a few at a time. Fill each step and finish; the module is active from that moment.
An inline editor
Once configured, the same settings appear as an editor on the module's page, with the relevant part of these docs alongside. Come back any time to change them — the module keeps working while you edit. The header offers an Active / Inactive switch and Reconfigure to run the wizard again from scratch.
The modules
Feedback
Ask customers to rate their ticket in Discord after it closes — stars, thumbs or emoji, with or without a comment.
Transcripts
Deliver the transcript link and an optional rating request on close, and keep a log of every closed ticket in a channel.
Escalation
Move a ticket to another support tier — same ticket, same customer, new team — with modes, budgets and arrival cards.
Where to go next
White label (your own bot)
Run Clarify under your own Discord bot application, with your bot's name, avatar and presence.
Transcripts
Every closed ticket keeps its full conversation on a transcript page. Decide who may open it, what it shows, whether participants can rate, and how the link is delivered on close.