Introduction
Clarify is a ticket bot for Discord. It turns the messages your members send — a DM to the bot, or a click on a panel button — into clean, pre-sorted forum tickets your team can actually work with. Members get a simple 1:1 conversation; your team gets an organised forum with full context, payment lookups, and your own data right on the ticket.
Clarify is a product of Nordbyte (Helix Design).
What you can do with Clarify
Relay tickets
A member DMs the bot, your team replies in a forum thread, and messages flow both ways. Staff never DM from their personal account.
Sort by category
Define ticket types (billing, tech, reports…) with their own fields, so every ticket arrives pre-labelled and complete.
Who these docs are for
You're a server owner or part of a support team. You don't need to be a developer. Where a step needs something from another service — a PayPal app, a Discord bot token — we walk you through it click by click.
How the docs are organised
Getting started
Add Clarify, tour the dashboard, and complete a first end-to-end setup.
Core concepts
The ideas behind Clarify — the relay, ticketing modes, categories, cards and roles. Read these once and the rest clicks into place.
Configuration
Every ticket-related setting: onboarding, general settings, categories, ticket fields, panels and running your own bot (white label).
Modules & Integrations
Each module (feedback, transcripts, escalation, assignment, opening hours) and each integration (Stripe, PayPal, Tebex, Patreon, GitHub, webhooks) — every field, and how to connect.
Data connectors
Connect your own systems and map their responses onto the ticket.
Security & trust
How your secrets are encrypted, what the relay shares, who can see what, and what data is stored.
Reference
FAQ, troubleshooting and a glossary for quick lookups.