Dashboard tour
The Clarify dashboard lives at app.clarify.bot. It is where you set up ticketing, watch your queue, act on tickets, and connect everything to the outside world. This page walks the sidebar top to bottom so you always know where to look.
The server switcher
Clarify can manage more than one Discord server. The server switcher at the top of the sidebar sets which one you are looking at; switching keeps you on the same kind of page for the other server. Add new server starts onboarding for a server that is not set up yet.
The sidebar at a glance
Home
A preview of your server, ticket activity, customer satisfaction, service status and announcements.
Statistics
Trends over time — volume, busiest hours, response times, ratings and the agent leaderboard.
Exchange
Share and adopt ready-made templates — categories, blueprints, inputs and connectors.
Walking the sidebar
Home
Your landing page: the selected server with its plan, status and headline numbers (members, tickets, average reply, resolved share), a Ticket activity sparkline for the last twelve days, the Customer satisfaction card with a link to every rating, Clarify's live service status, and announcements.
Tickets
Every ticket for this server in one list, newest first, 15 per page — searchable by thread name, category, username or ID, and filterable by status, category and assignee (unassigned, assigned to me, or a specific supporter). Select a ticket for its summary, rating and timeline; Open ticket shows the full transcript and the assignees. The Actions menu lets you Claim or Release a ticket, Escalate… it to another tier, Close… or Reopen… it with an optional staff-only reason, or Open in Discord. Read more in Tickets & delivery modes.
Statistics
The numbers behind your queue: tickets in the period, support messages, average first response and average rating; a tickets-over-time chart; a heatmap of your busiest hours; the agent leaderboard; and the rating distribution. Choose a range — 24 hours, 3 days, 12 days, a month or all time — and group by day, week or month. View all on the rating card opens the Ratings page with every rating and its ticket; a member's name anywhere opens their profile with their tickets and, for supporters, their contributions, assignments, response time and rating.
Exchange
The Exchange Hub is where servers share templates. Browse popular and new categories, blueprints, inputs and connectors, preview one, subscribe, and use it in your own configuration right away — or publish one of yours with Share a template. Installed templates show when an update is available.
Settings
Everything about how ticketing itself behaves lives under Settings.
| Area | What it's for | Link |
|---|---|---|
| General | Ticket delivery mode, mirroring, container channel, timezone, date and time formats, plan, Danger Zone. | General settings |
| Panels | The creation panels — messages with a button per category — you post with /generate-creation. | Panels |
| Categories | Your ticket types — each with its own forum, inputs, connector queries, naming, messages and auto-assignment. | Categories |
| White Label | Run Clarify under your own Discord bot, with your own name and avatar. | White label |
Modules
Modules are optional features you turn on when you want them. Each one costs a feature token while active, has a short setup wizard, and then shows the same settings inline with the relevant docs alongside.
See the Modules overview for how module setup works across the board.
Integrations
Integrations connect Clarify to services you already use — payments, code and your own systems. They cost no feature token.
See the Integrations overview to compare them and pick where to start.
Connectors
Connectors let you pull information from your own shop, CRM or any API and show it on the ticket — no code required. You build them with a click-to-map editor and wire them to categories as connector queries. Learn more in the Data connectors overview or jump straight to building a connector.
Server status
At the very bottom of the sidebar, Server Status links out to Clarify's live status page. Check it first if something looks like it isn't responding.