A creation panel is the message you post in a channel that lets members open a ticket. It carries one button per category you choose; a click asks the member the category's questions and opens the ticket. Panels are the front door to your support: put one where your members already are, and they can reach you in a single click.
Panels vs. DM tickets
From a panel
A member clicks a category button on a panel in a channel and answers the category's questions. Best for a visible, guided starting point.
By DM
A member direct-messages the bot, picks the server (if they share several with Clarify) and then the category. Always available, no panel needed.
Whichever route a member takes, your team works the ticket the same way.
What a panel is made of
A panel is a blueprint of the type Creation Panel — built in the same card editor as every other Clarify message (see Cards & placeholders). You design the text and layout; Clarify adds the category buttons when the panel is posted.
Create and post a panel
Design it in the dashboard
Go to Settings → Panels. Create new opens the card editor; each existing panel shows a Live Preview with Edit and Delete.
Post it from Discord
In your server, run /generate-creation target-channel:#support (support role or administrator). Pick the categories the panel should offer; if you have several panels, pick which one to post.
Test it
Click a button yourself. You are asked the category's inputs (if it has any) and a ticket opens.
/generate-creation and remove the old message. The bot needs permission to send messages in the target channel, and members need to see that channel to use the panel.What happens when a member clicks
- Clarify checks the click: the member must be on this server, must not hold a blacklist role, the category must be open to customers, and the opening hours of that category are applied — with a notice, an Open anyway button, or a refusal.
- If the category has inputs, the member fills in its form; otherwise the ticket opens immediately.
- The ticket appears where your delivery mode puts it — the customer's DMs, a private thread or a channel — and, with mirroring on, as a thread in the category's forum for your team.
Frequently asked
As many as you like, at least one. Some servers use one general panel; others post a billing panel in the shop channel and a support panel in the help channel, each with different categories selected.
Yes — you choose the categories when you post it with /generate-creation. The same panel design can be posted with different selections in different channels.
From Categories: emoji, name and order. Rename a category there and post the panel again to update the buttons.