Clarify
Security & trust

Data & retention

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What Clarify stores, what leaves Discord, and how long transcripts are kept — plus how to delete a server or reset your setup.

Clarify keeps just enough to run your tickets well — the conversations, the details members submit, and the transcripts you choose to save. This page lists exactly what's stored, what actually leaves Discord, and how long it stays.

Your secrets — payment keys, tokens, connector credentials — are handled separately and encrypted at rest. See Encryption for how that works.

What Clarify stores

For every ticket, Clarify keeps the record your team needs to answer well and to build a transcript later.

Participants
record
The member who opened the ticket, plus the staff who replied (shown as contributors). This is what lets a transcript say who helped.
Messages
record
The full conversation: message content, author identity, timestamps, attachments and embeds — for both sides of the relay.
Submitted details
record
The ticket inputs the member filled in when opening, and the category they chose.
Transcripts
record
The ticket's message history is the transcript — it is what the Transcript button on the closing card opens. See the Transcripts module for who can open it.
Ratings
record
The score and any comment a member leaves through the Feedback module.
Payment keys and integration tokens are never stored inside your ticket data — they live in a separate, encrypted store. See Encryption.

What leaves Discord

Clarify is the middleman between a member and your team, so some information has to travel from Discord to Clarify to make the relay work. Here's the full list — and what deliberately stays behind.

Sent to ClarifyWhy
Mirrored message content + author identity (id, username, avatar, display name)To relay messages both ways and build transcripts
Your Discord profile (id, username, email) at loginTo sign you in to the dashboard
Payment event notifications (transaction id, amount, timestamp)So your team sees an order or membership on the ticket

Payment events are notifications only — an id, an amount, a time. Clarify never receives full financial records, card numbers or bank details from Stripe, PayPal, Tebex or Patreon.

Two things are never sent to Clarify: your full server member list, and messages that aren't part of a ticket. Clarify only ever sees the conversations that flow through a ticket.

How long it's kept

Tickets — and with them their transcripts — stay until you remove them. There is no automatic deletion of ticket history at the moment; deleting your server from the dashboard removes its tickets.

Who can open a transcript, and how it is delivered on close, is set in the Transcripts module.

Delete or reset

When you want to clear things out, everything lives in the Danger Zone in your general settings.

Reset your configuration

Clears your Clarify setup for the server so you can start fresh.

Delete the server from Clarify

Removes the server and its data from Clarify.

Deleting a server can't be undone, and it removes the server's tickets with it. Save anything you want to keep first.

Frequently asked

Encryption

How your keys and tokens are protected at rest.

The middleman

What the relay shares between a member and your team.

Transcripts

Who can open a transcript and how it is delivered on close.

Security overview

The trust guarantees behind Clarify.

Access & permissions

Who can sign in to the Clarify dashboard, what each admin level can do, and how access is scoped and revoked per server.

FAQ

Quick answers to the most common questions about Clarify — bots, security, staff privacy, ticketing modes and payment lookups.